Reviews
Parbella Hair and Beauty Professionals offers a mix of positive and negative reviews. Customers appreciate the dedication, friendliness, professionalism, and English-speaking staff. They praise the clear pricing, beautiful results in hair coloring and treatments that last for months, as well as the welcoming atmosphere with great prices. However, some reviewers express dissatisfaction with unexpected high costs due to undisclosed surcharges for thick hair or additional treatments not agreed upon. There are complaints about unfriendly customer service experiences, harsh treatment methods during services resulting in pain or unsatisfactory outcomes like orange-colored hair.
Review score
3.9
out of 5
5 stars
91
4 stars
9
3 stars
7
2 stars
2
1 star
33
I had a consultation about the new coloring + hairstyle I'm getting this week. Bella explained the options and processes needed. She seems to be dedicated for her work. She's friendly and professional, speaks good English. Looking forward for my appointment!
Very pretty interior, and great prices for all haircuts! I never leave dissapointed😁
Helaas ben ik echt niet tevreden.Wat een hele gezellige middag op mijn verjaardag moest worden, eindigde enorm negatief.Tijdens het maken van een telefonische afspraak wisten we nog niet wat we precies wilden. De vrouw aan de telefoon gaf aan dat we dit gerust tussendoor mochten aangeven. Dit deden we ook. We lieten een aantal behandelingen doen, rekeninghoudend met de prijslijst die online staat en de bijbehorende extra kosten die hierbij stonden vermeld. Dit hadden we vooraf al iets uitgedacht en een eigen budget opgesteld.Bij het afrekenen was dit bedrag onze verbazing vele malen hoger dan in de prijslijst. Enkel het haar in model droogfohnen voor 85 euro?! Terwijl in de prijslijst wassen en modelfohnen voor lang haar 45 euro bij elkaar was. Maar de medewerkster gaf aan dat dit toeslagen voor ons dikke haar betrof en wij begonnen dus te twijfelen of we dit wel goed hadden gezien op de site. Dus we hebben in totaal samen bijna 500 euro uitgegeven. 280 en 190 euro. Nooit hebben ze ons mondeling aangegeven dat de prijzen van de benoemde prijslijst kunnen afwijken (dit staat ook niet op de site).Achteraf zagen we op de online bon dat ze zelfs een duurdere stoombehandeling hebben aangetikt terwijl we de behandeling van 50 euro hadden ( voor droog en beschadigd haar dacht ik). Tot mijn verbazing stond op de bon de stoombehandeling 'corona' voor ernstig zieke mensen, van 70 euro op de bon.Ik heb ze een mail gestuurd dat ik hier niet mee akkoord ging en dat zij wettelijk verplicht zijn te melden als de prijzen afwijken van wat er schriftelijk op de site/in de winkel staat. Hierop reageerden ze dat zij dat niet verplicht zijn en dat ik mij hier enkel mee in de eigen vinger snijdt omdat ik het had moeten vragen. Terwijl hoe moet je weten dat de prijs afwijkt als dit nergens schriftelijk staat dat dit mogelijk is. Hierbij is dus sprake van dwaling, ze houden info achter die van grote invloed kan hebben voor je beslissing het wel/niet te doen.Daarnaast zijn ze zeer hardhandig tijdens de behandelingen, wat nogal pijnlijk was.(Translated by Google)Unfortunately, I'm really not satisfied.What was supposed to be a very pleasant afternoon on my birthday ended very negatively.When making a telephone appointment, we did not know exactly what we wanted. The woman on the phone indicated that we could feel free to report this in advance. We did this too. We had a number of treatments done, taking into account the price list available online and the associated additional costs that were stated. We had already thought this out in advance and drawn up our own budget.To our surprise, when paying, this amount was many times higher than in the price list. Just blow-dry the hair into shape for 85 euros?! While the price list included washing and blow-drying for long hair for 45 euros. But the employee indicated that this concerned surcharges for our thick hair and we began to doubt whether we had seen this correctly on the site. So we spent a total of almost 500 euros together. 280 and 190 euros. They have never indicated to us verbally that the prices may deviate from the stated price list (this is also not stated on the site).Afterwards we saw on the online receipt that they even listed a more expensive steam treatment while we had the 50 euro treatment (for dry and damaged hair I thought). To my surprise, the voucher included the 'corona' steam treatment for seriously ill people, costing 70 euros.I sent them an email that I did not agree with this and that they are legally obliged to report if the prices deviate from what is written on the site/in the store. They responded that they are not obliged to do so and that I am only hurting myself because I should have asked. How are you supposed to know that the price differs if this is not stated anywhere in writing that this is possible? This is a mistake, they withhold information that can have a major influence on your decision whether or not to do it.In addition, they are very heavy-handed during the treatments, which was quite painful.
I had an appointment with her and my daughter started to show symptoms of covid on the day of my appointment. I called her to cancel it stating that my daughter is showing symptoms. But she was very rude and said I cannot cancel it last minute and said I did it several times which is a blunt lie I have never canceled my appointment last minute. I am sorry but one comes to know about covid situation many times last minute and in this difficult times one needs to be flexible. Not at all satisfied with way of conveying her message to client. Not at all respectful.
My wife recommended me this saloon, I was very nervous when I first entered because I am very specific with my hair and saloons… I had a long hair And I wanted it short and needed a new style.. and to my surprise I am very Happie with how things went!!! Definitely I will visit again! Added a video of the same!
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